A brochure that Gislaine Maxwell gave to employees working at Jeffrey Epstein’s Palm Beach home – in which they were told to “see nothing, hear nothing, say nothing” – was announced in court documents.
Its 58 pages contain advice on anticipating “Mr. Epstein’s needs” and requirements to be “unobtrusive” – something described as “key”.
Staff were told “not to disclose the activities or whereabouts of Mr. Epstein or Mrs. Maxwell to anyone” and to “report to Mrs. Maxwell any strange telephone calls or inquiries”.
Divided into sections, there are instructions on “Relationships with Guests,” “Proper Language,” and “Answering the Phone,” among others.
Accommodation staff were required to “wear appropriate clothing during the stay of Mr. Epstein, Mrs. Maxwell and their guests”.
These were “dark blue pants with white golf shirts worn daily, and white long-sleeved shirts for dinner service”.
She added that items in the pockets “should not bulge out or be visible.”
Staff were asked not to address Maxwell or Epstein with their hands in their pockets, or while chewing gum.
Strong perfumes or aftershaves are not allowed as they may “cause allergic reactions”.
Staff were instructed to “Smile!”
Among the words or phrases that were banned were “yes,” “you bet,” “gotcha,” and “I don’t know.”
Two of the approved comments are “No problem at all” and “I have no idea, but I’ll find out right away”.
Phone calls must be “answered in three rings or less”.
In a section of the master bedroom, employees were asked to set the air conditioning to 60 degrees, make sure the TV remote controls were working, and “put the gun next to the table drawer.”
Toothpaste tubes should be “more than half” and toilet paper “two ply white” only.
In terms of stationery, “three sizes of Jeffrey Epstein’s notebooks” and “two sizes of Gislin Maxwell’s and Lady Gislin’s notebooks” had to be present.
Cars should be three-quarters full with “$100 in the glove box or center console”.
In addition, “any CDs that are in the correct covers should be put back in.”
Several pages had to be signed and dated individually.
Ghislaine Maxwell is on trial in New York, accused of crimes including soliciting girls as young as 14 to sexually assault Epstein at his properties in New York City, Florida and New Mexico, as well as her London residence, between 1994 and 1997.
Maxwell denies the charges, and her defense team notes that she used a “scapegoat” for Epstein’s crimes.